Frequently Asked Questions

Shipping

We ship all of our orders from our warehouse + creative production studio in Fort Worth, TX 76126

At this time, we ship within the 48 contiguous US states. We regret that we do not ship to Alaska, Hawaii or outside of the United States at this time.

FREE SHIPPING is available in our shop in the US only (excluding Hawaii and Alaska).

Need your order to ship ASAP? We are looking to add more shipping options that will put your order at the top of the shipping queue for an extra fee. Please email us if you are interested in that service: customercare@idamaehome.com

Approximate processing time to ship: 1-3 business days for most orders.

We ship Monday - Friday only, excluding holidays.

We ask that you review your order before submitting to ensure all information is accurate. 

If you enter a wrong shipping address, please contact us as soon as possible so we may change the address before your item ships by emailing us with your order number at: customercare@idamaehome.com

Due to the volume of orders we process and how fast USPS + FedEx pickup each day, once an order's label is created, we are unable to make any changes to the delivery address.

If your order ships FedEx, call 1-800-GO-FEDEX to change your address. If your order ships USPS, call 1-800-275-8777 to change your delivery address.

We'd recommend purchasing again and letting us know to cancel the shipping label on your already shipped order, then we will be able to refund your order.

Ida Mae Home maintains facilities in Texas,. Our physical presence in this state requires us to collect sales tax. State laws require sales tax to be collected according to the address where the merchandise is shipped.

With a rise in online shopping and number of packages in the USPS, UPS, and FedEx systems, we are shipping around the clock to make sure to get IMH to you!

As a small business, we are doing the best we can, working around the clock, to get packages out asap, all while growing our warehouse and production teams to do so.  We thank you for shopping small and can't wait to see what Ida Mae Home gets for you this year!

RETURNS & exchanges

Used items items are non-returnable. 

We take great pride in the quality and craftsmanship of each and every IMH product. If you are not fully delighted with your purchase, you may return the item(s) within 30 days of receiving the order. A credit minus the return shipping charges will be issued.  

Proof of purchase is required for all returns and exchanges. To initiate a return, please send an email to customercare@idamaehome.com please include your order number, reason for return. Please also include the word "return" in the subject line. 

Returns will not be accepted after 30 days.

Unfortunately, we cannot control what happens to an order once it is picked up by the shipping carrier for delivery.  If you receive a damaged item, please email us within 7 days of delivery to submit a claim.

Please provide us with your order number and photos of the damaged item(s) and box in which the order was shipped. 

Once all the information and photos are received, we will then issue a replacement order.

Email address: customercare@idamaehome.com

If you are unhappy with your purchase, all UNUSED products can be shipped back to us for return within 30 days of delivery.

Feel free to email us for a return label. Once we receive the order back, we'll refund you in store credit minus return shipping.

Email address: customercare@idamaehome.com

ordering

Have a large number of clients you're shopping for? Need assistance? We're here to help!

If you are shipping multiple gifts, each shipping address must be its own individual order.  Unfortunately, we cannot ship to multiple addresses from the same order.

If you are sending many orders to multiple people, contact us and we can help you add in special notes for each person to add some personalization!

product questions

We make all of our quilts + duvets in our bedding factory in Fort Worth, TX - just west of Dallas!

Our luxe microfiber was designed specifically for Ida Mae Home bedding. The quality of our luxe microfiber is equal to 1000 thread count sheets, with a super-soft hand higher than cotton percale, all with the ease and care of being machine washable + tumble dry low.

All Ida Mae Home items are designed in the USA by Owner + Designer, Kristin. 

Many of our products are also made right here in the USA!  Ida Mae Home quilts, comforters, and duvets are made in Fort Worth TX, USA with our pet beds being made in the USA as well. All other Ida Mae Home items are designed here by Kristin and imported.

care + info

Taking good care of your bedding is the first step to a better home, better living, and happy family.

All merchandise has a care label and/or washing instructions attached. Please refer to these instructions or to the specific item's product page on our website. Most, but not all, bedding and textiles are machine washable. Therefore, it is important to refer to the specific product details for the most accurate care instructions.

All pillows have a care label for cleaning attached.  Please refer to these instructions or to the specific item product page on our website.

Most, but not all, pillows are spot clean only.