Help Center

Welcome to the Ida Mae Home Help Center! We're here to assist you with any questions or concerns. Browse through the sections below for quick answers or contact our support team for personalized assistance.

FAQs

Ordering & Shipping

  1. How do I place an order?

    • Simply browse our products, select your desired item, and add it to your cart. Proceed to checkout to complete your order.

  2. What payment methods do you accept?

    • We accept all major credit cards, and PayPal.

  3. When will my order ship?

    • Orders typically ship within 4 weeks. You will receive a confirmation email with tracking details once your order has shipped.

Returns & Exchanges

  1. What is your return policy?

    • We accept returns within 7 days from the date of your receipt. Items must be unused and in original packaging. Custom or personalized items are not eligible for returns.

  2. How do I start a return?

    • To initiate a return, contact us at orders@idamaehome.com with your order number and reason for return.

  3. Can I exchange an item?

    • Yes, exchanges are available for different sizes or colors. Contact us via email, orders@idamaehome.com to arrange an exchange. Please include order number in your email. 

Product Care

  1. How do I care for my quilt?

    • We recommend gentle machine washing with mild detergent and air drying to preserve the fabric quality.

  2. Are your quilts handmade?

    • Yes, all of our quilts are carefully handmade, inspired by the tradition and made in Fort Worth, Texas.

Contact Us

If you can’t find the answer to your question, feel free to contact us:

Shipping & Delivery Information

  • Shipping Times:
    • Standard shipping: 5-7 business days
    • Express shipping: 2-3 business days
    • International shipping: 7-14 business days
  • Tracking Your Order:
    • You can track your order through the shipping confirmation email.

Return & Refund Policy

  • Eligibility:
    • Returns are accepted within 7 days of receiving your order. Items must be unused and in original packaging. Custom or personalized items are not eligible for returns.
  • Refund Process:
    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • Refunds will be processed to your original payment method within 5-7 business days.

Need More Help?

For additional questions or assistance, visit our Contact Us page or reach out through the methods above.

HELP / FAQS

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Orders & shipping

How do I return my order?

Please email order@idamaehome.com with your order number, name and reason for returning.

Place the package in an appropriate shipping box and ship to 6790 Corporation Parkway, Fort Worth, Texas. Customers are responsible for return postage shipping cost.

If you have any questions about the return process, please contact our customer service team for assistance at orders@idamaehome.com. We hope that you are completely satisfied with your purchase, but if you are not, we are here to help.

All orders can be returned within 7 days from receiving your order.

Once we have received the order return, the refund will be processed within 7 business days. If the return is past the seven days of you receiving your order, only online store credit can be given.

Can I still change my order?

If you want to change your order, please send us an email to orders@idamaehome.com.

How can I track my order?

Once your order is fulfilled, tracking information will be sent to the email address associated with the order.

Account Info

Do I have to create an account?

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

How do I change my account password?

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.